Notice of Privacy Practices (HIPAA Notice)
OptiVantage Rx, LLC Effective Date: 06/01/26
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED, AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Our Commitment
OptiVantage Rx, LLC ("OptiVantage Rx," "we," "us," or "our") is committed to protecting the privacy of your protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). This Notice explains how we may use and disclose your health information, and your rights regarding that information.
OptiVantage Rx operates as a telehealth facilitator and membership clinic, connecting patients with independent licensed physicians and state-licensed 503A compounding pharmacies. We do not directly diagnose, treat, or prescribe medications — these services are provided by independent licensed healthcare providers who maintain their own obligations under HIPAA.
How We May Use and Disclose Your Health Information
We may use and disclose your PHI for the following purposes without your specific authorization:
Treatment. We may share your health information with the licensed providers and pharmacies involved in your care, so they can evaluate your needs, prescribe appropriate treatment, and dispense medication.
Payment. We may use and disclose your health information as needed to process payment for services and medications, including communicating with our payment processor regarding billing.
Healthcare Operations. We may use your information for internal purposes such as quality review, staff training, and business management activities related to your care.
As Required by Law. We may disclose your health information when required to do so by federal, state, or local law, or in response to a valid legal process.
Public Health and Safety. We may disclose health information to prevent or lessen a serious and imminent threat to your health or safety or the health or safety of others, as permitted by law.
For any use or disclosure not described above, we will obtain your written authorization before sharing your health information.
Our Business Associates
We have entered into Business Associate Agreements (BAAs) with vendors who may have access to your information as part of providing services to us, including:
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Google Workspace — for HIPAA-compliant, encrypted email communications
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Wix — for website infrastructure with PHI Protection enabled
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These vendors are contractually obligated to apply appropriate safeguards to protect your information in accordance with HIPAA.
Your Rights
You have the following rights regarding your health information:
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Right to Access. You may request to inspect or obtain a copy of your health information.
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Right to Request Amendment. You may ask us to correct health information you believe is incorrect or incomplete.
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Right to an Accounting of Disclosures. You may request a list of certain disclosures we have made of your health information.
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Right to Request Restrictions. You may ask us to limit how we use or disclose your health information for treatment, payment, or operations.
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Right to Request Confidential Communications. You may ask that we communicate with you in a specific way or at a specific location.
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Right to a Paper Copy of This Notice. You may request a paper copy of this Notice at any time.
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Right to File a Complaint. If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights. Filing a complaint will not affect the care you receive.
How to Exercise Your Rights
To exercise any of the rights described above, or to ask questions about this Notice, please contact us through the contact form on our website.
Changes to This Notice
We reserve the right to change the terms of this Notice and to make the revised Notice effective for health information we already have as well as any information we receive in the future. The current Notice will always be posted on our website.
Our Legal Duty
We are required by law to maintain the privacy of your health information, provide you with this Notice describing our legal duties and privacy practices, and abide by the terms of the Notice currently in effect.
Contact Information
If you have questions about this Notice or our privacy practices, please contact us through the contact form on our website.
You may also file a complaint with the U.S. Department of Health and Human Services: Office for Civil Rights U.S. Department of Health and Human Services 200 Independence Avenue, S.W. Washington, D.C. 20201 1-877-696-6775 www.hhs.gov/ocr/privacy/hipaa/complaints