Privacy Policy

OptiVantage Rx, LLC Last updated: 06/01//26

Our Commitment to Your Privacy

OptiVantage Rx, LLC ("OptiVantage Rx," "we," "us," or "our") is committed to protecting the privacy and security of the personal and health information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information, and the rights you have regarding that information.

HIPAA Compliance

OptiVantage Rx operates in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. We have entered into Business Associate Agreements (BAAs) with our key technology vendors, including:

Google Workspace — for our HIPAA-compliant, encrypted email communications
Wix — for hosting and HIPAA-compliant website infrastructure with PHI Protection enabled

These agreements legally obligate our vendors to apply appropriate safeguards to any protected health information (PHI) that may pass through their systems.

Information We Collect

Depending on how you interact with our website and services, we may collect:

Contact information you provide voluntarily (name, email, phone number)
Scheduling information when you book a consultation
Health information you provide during your consultation, intake process, or through communications with your provider — this information is collected and stored through our secure Electronic Medical Records (EMR) system, not through our public website
Payment information, processed securely through our third-party payment processor (see "Payment Processing" below)
Website usage data (such as pages visited), collected through standard analytics tools

Our public website does not directly collect protected health information. Health information is gathered only after a consultation is scheduled, through secure, HIPAA-compliant channels.

How We Use Your Information

We use the information we collect to:

Schedule and manage your consultations
Facilitate communication between you and independent licensed providers
Process and fulfill prescriptions through state-licensed 503A compounding pharmacies
Process payments for services and products
Communicate with you about your care, account, or orders
Comply with applicable legal and regulatory requirements

We do not sell your personal or health information to third parties.

How We Protect Your Information

All email communications containing sensitive information are encrypted
Our website infrastructure includes PHI Protection safeguards, including encryption of data at rest and in transit, access controls, and audit logging
Access to patient health information is limited to authorized personnel and your treating providers

Payment Processing

Payment information is processed by a third-party payment processor. Payment card data is handled in compliance with PCI-DSS standards and is kept separate from your health information.

Your Rights

Depending on your state of residence and applicable law, you may have the right to:

Request access to the personal and health information we maintain about you
Request correction of inaccurate information
Request a copy of your records
File a complaint regarding our handling of your information

To exercise any of these rights, or if you believe your privacy rights have been violated, please contact us using the information below. You also have the right to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.

Third-Party Providers and Pharmacies

OptiVantage Rx facilitates connections between patients, independent licensed physicians, and state-licensed 503A compounding pharmacies. These third parties maintain their own privacy and data handling practices in accordance with applicable law. We encourage you to review the privacy practices of any provider or pharmacy you work with through our platform.

Changes to This Policy

We may update this Privacy Policy from time to time. The version posted on our website reflects our current practices.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through the contact form on our website.