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Refund Policy

OptiVantage Rx, LLC

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Compounded Medications

Compounded medications are non-refundable and non-returnable once dispensed, in accordance with federal FDA guidance (CPG Sec. 460.300) and state pharmacy regulations, including Virginia Code § 54.1-3411.1. Because OptiVantage Rx operates nationally and must comply with the varying pharmacy laws across multiple states, we have implemented this policy uniformly across all orders to ensure patient safety and product integrity. Once a medication leaves the compounding facility, we cannot guarantee its handling, storage, or potency, making resale or re-dispensing unsafe.

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This policy applies regardless of whether the medication has been opened, used, or remains sealed in its original packaging.

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Consultations

Membership consultations and any provider visits are non-refundable once the appointment has occurred.

Rescheduling: You may reschedule any consultation or provider visit at no charge up to 24 hours prior to your scheduled appointment time. Rescheduling requests made within 24 hours of the appointment, or missed appointments without notice, may be subject to the consultation fee.

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Shipping

Shipping costs are non-refundable once an order has been processed and shipped.

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Exception: Incorrect Medication Received

If you believe you received the wrong medication, OptiVantage Rx will investigate and correct the error under the following process:

  1. Submit evidence. Provide clear photographs of the medication received, along with a copy of the shipping invoice or bill of lading showing the date and time the order was shipped.

  2. Verification. OptiVantage Rx will verify the claim against pharmacy dispensing records and our internal order records to confirm whether an error occurred.

  3. Resolution.

    • If the error originated with OptiVantage Rx: we will place and ship the correct medication to you at no additional cost. You will not be required to return the incorrect item.

    • If the error did not originate with OptiVantage Rx (e.g., a pharmacy or carrier error): we will work with the responsible party to resolve the issue and arrange correction or return as appropriate.

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No refunds or exchanges will be issued for compounded medications outside of this verified error process.

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Questions

If you have questions about this policy, please contact us through the contact form on our website or by phone.

This policy is subject to change. The version posted on our website at the time of your order governs your transaction.

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